Privacy Policy

At Robotfigs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your details when you visit or make a purchase from our store.

1. Information We Collect

When you browse or place an order on our site, we collect:
  • Order & Shipping Details: Your name, email address, shipping/billing address, and phone number to fulfill your order and send tracking updates.

  • Payment Information: Payment processing is handled securely through encrypted, PCI-compliant gateways (such as Shopify Payments, PayPal, or Credit Card providers). We do not store or see your full credit card details.

  • Technical & Analytics Data: IP address, device type, browser information, and cookies to help our store function properly and improve your browsing experience.

2. How We Use Your Information

We use your personal data strictly to:

  • Process and ship your orders.
  • Provide customer support and order status notifications.
  • Prevent fraudulent transactions and safeguard our store.
  • Send optional promotional updates or newsletters (only if you explicitly opt in).

3. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share necessary details with trusted service providers to operate our business:

  • Shopify: Our e-commerce platform that hosts our store and processes transactions securely.
  • Logistics & Express Couriers: International couriers (such as DHL, FedEx, UPS) to deliver your parcels and handle customs/import clearance.
  • Legal Compliance: If required by law, regulation, or legal request.

4. Cookies & Web Tracking

Our store uses essential cookies to enable shopping cart functionality and process transactions. We may also use analytical cookies (e.g., Google Analytics, Meta Pixel) to understand site traffic and optimize user experience. You can disable or adjust cookies through your browser settings at any time.

5. Your Data Rights

Depending on where you reside (including the EU, UK, US, and Asia-Pacific regions), you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate information.
  • Request the deletion of your personal records (subject to necessary accounting or legal obligations).
  • Opt-out of marketing communications at any time via the "Unsubscribe" link in our emails.

6. Data Security

We implement industry-standard technical measures (including SSL encryption and HTTPS protocols) to protect your personal data during transmission and storage.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: info@robotfigs.com
Brand Entity: Robotfigs