Refund policy
1. Returns & Exchanges
-
14-Day Window: You may request a return or exchange within 14 days of delivery.
-
Item Condition: Items must be unworn, unused, and in original packaging—including all tags, protective films, manuals, and accessories or figurines.
-
Exclusions: Items showing signs of wear, modification, or post-delivery damage cannot be returned.
2. Return Shipping Costs
-
Customer Responsibility: Customers cover return shipping unless the item arrived damaged, defective, or incorrect.
-
Non-Refundable: Original shipping fees, customs duties, and import taxes are non-refundable.
-
Tracking: We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
3. 2-Year Limited Warranty
Our 2-year warranty starts from the delivery date.
-
Covered: Internal movement or mechanical defects, and manufacturing faults present upon arrival.
-
Not Covered: Normal wear and tear (scratches on case/glass/strap), battery replacements (quartz models), natural aging of strap materials (leather/nylon/silicone), or damage caused by misuse, accidents, or unauthorized repairs.
4. Damaged or Defective Deliveries
If your package arrives damaged or defective:
-
Contact us within 48 hours of delivery.
-
Provide your order number along with clear photos or videos of the issue.
-
Upon verification, we will arrange a replacement or resolution at zero extra cost to you.
5. How to File a Claim or Return
-
Email info@robotfigs.com with your Order Number and request details.
-
Our team will send return instructions and the warehouse address.
-
Securely pack and send the item back as instructed.
-
Once received and inspected, refunds or replacements are processed within 7–14 business days to your original payment method.
6. Contact Us
For any questions regarding returns or warranty claims, contact us at info@robotfigs.com.
